Terms & ConditionAll references to "We", "Us" or "Our" in these terms refer to Asiawego.com, the operator of the Asiawego.com Sites. Your use of the Asiawego.com Sites and any bookings you make via the Asiawego.com Sites are subject to these terms and conditions (the "Terms").
You agree to use the Asiawego.com Sites in accordance with and subject to these Terms. If you do not accept these Terms, please do not use the Asiawego.com Sites and do not make a booking via the Asiawego.com Sites.
- User Account Registration
- Contact information including favourite locations including home address and office address, email address and mobile number,
- Password is chosen by the End User,
- Demographic information such as postal code, preferences, interests, etc.
- Information regarding type of cell phone users, and
- Other information as the End User may provide.
- Personal identification,
- To facilitate travel agents and allied reservations offered by Asiawego.com,
- To allow Asiawego.com to contact the User for customer service purposes, if necessary,
- To customize the content of the Websites to meet specific needs of the User, and/or
- To make improvements to the Websites.
- In addition, the email address provided by the User will be used to confirm his/her/its new registration and each transaction that is initiated. As a member of Asiawego.com, the End User may also receive updates about special offers, new services, and other noteworthy events. However, you may, at any time, choose to no longer receive such types of emails.
Its employees on a need-to-know basis. All Asiawego.com employees and data processors, who have access to, and are associated with the processing of Sensitive Personal Data or Information, are obliged to respect the confidentiality of every End User's Sensitive Personal Data or Information.
1.2. Third Party Service Providers to the extent necessary to provide the End Users with the Services. Asiawego.com may provide the Personal Information to Third Party Service Providers who work on behalf of or with Asiawego.com to provide End Users with the Services, to help Asiawego.com communicate with End Users or to maintain the Websites. Generally the Third Party Service Providers do not have any independent right to share this information, however certain service providers who provide services on the Websites, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
1.3. Notwithstanding the above, Asiawego.com shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Asiawego.com including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
2.1. We facilitate the processing and booking of transportation services & any things to do and other travel services (the "travel services"). We do not provide, own or run any travel services ourselves and in particular we do not provide, own.
2.2. You confirm that you are of sufficient age to use the Asiawego.com Sites lawfully, enter into a contract and to create binding legal obligations for any liability you may incur as a result of the use of the Asiawego.com Sites. You understand that you are financially responsible for all uses of the Asiawego.com Sites by you and those using your log-in information.
2.3. When you make a booking using the Asiawego.com Sites, you agree to enter into a contract for travel services and your contract for travel services (including buses, ferry, private car and any things to do) is with the travel services provider, not Asiawego.com, as we are only acting as agent for the travel services provider. It is the travel services provider's responsibility to provide you with the travel services. We are not responsible for the fulfilment of any booking made through the Asiawego.com Sites or for the quality of any transport service or any other travel services that are booked.
2.3. Please note that all bookings are subject to the booking conditions displayed to you prior to you confirming your booking (the “Booking Conditions”).
3. Making and Cancelling a Booking3.1. Once you make the reservation, you expressly agree to our lawful operation between Asiawego.com and our e-payment partner as well as warrant that the card being processed legitimately belongs to you. Once we receive your Purchase request, we will request pre-authorization on your card to ensure there is sufficient balance available to complete the transaction. Order will not be processed by Asiawego.com’s operation team until this pre-authorization check has been completed. Your card will be debited once you received Email Confirmation from us Asiawego.com currently supports Wing, Smart Luy, E-Money, PayGo, Paypal, Diners Club International, XPay, AMK, Visa Card, Mastercard, and JCB as payment method. Any payment process aside from our partners is not our responsibility.
3.2. E-tickets purchased through Asiawego.com can be cancelled based on the operator's cancellation procedures and we request you to read through them before booking the tickets. Any and all refunds will be subject to Asiawego.com refund process in force at the time of the request, including the forfeiture of an amount corresponding to Asiawego.com refund/cancellation fees.
3.3. Refunds will be provided back to the passenger’s credit/debit card or Wing money account with a 30% transaction fee deduction. Cash coupons are also available for future transactions. Cash coupons are valid up to 6 months from the date of cancellation.
3.4. Please note that the cancellation fee and cancellation period may differ from one travel operator to another. Please contact our support staff at support@Asiawego.com for complete details or enter your ticket number on the print ticket Asiawego.com to read the cancellation policy for your ticket.
3.5. When a booking is confirmed we will issue the booking confirmation on behalf of the travel services provider for each booking, but will not provide information about any charges for additional services. We will endeavor to ensure that the booking confirmation includes details of all taxes charged by the travel services provider, in relation to which please see clause below. We strongly recommend you check and confirm with the travel services provider the precise terms and conditions upon which the travel services provider makes the reserved service available to you upon receipt of the booking confirmation. The reference numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the booking.
3.6. Cancellation credit must be used within 6 months of the cancellation date, after which it is forfeited. Credit will not be applied to your account in respect of cancellations made by telephone or email.
(a). In order to use your cancellation credit, simply go to Asiawego.com and make a booking using the same email address. Your credit will be automatically applied to your booking once you confirm the reservation.
(b). In the event of a no-show without cancellation (or where insufficient notice is given of a cancellation in accordance with these and/or the travel services provider's terms and conditions) the total amount paid via credit card non refund.
(c).The booking fee that you pay will be payable in the currency $ US which show on Asiawego.com when making your booking.
4. Liability and Disclaimers
4.1. Issuing a valid booking which will be surrendered to the buses, ferries, private cars and things to do operator named in the reservation in exchange for an e-ticket that will be issued by Asiawego.com.
4.2. Providing refund and support in the event of cancellation of the reservation as laid down in the Cancellation Policy (Please see Cancellation Policy section below. Cancellation policies vary from operator to operator; you can see the exact policy applicable to you at the time of making the booking).4.3. Providing customer support during office hours which is from 08:00 to 22:00 Monday to Saturday providing customer support in terms of information available based on the updates, if any, provided only by the travel services. If the EMAIL and CONTACT NUMBER provided by the customer are wrong because of which they don't receive the ticket, Asiawego.com will not be responsible for it. If tickets are booked from Asiawego.com agents like hotels, guesthouse, etc. service charge will be included. Asiawego.com may not responsibilities are cause below:
- Bus operator’s actual departure and arrival times.
- Bus operator’s employee conduct, lack of competence, or absence
- Actual quality of the bus operator’s amenities (i.e., bus seats, wifi, CD Player, TV, toilet, air conditioning)
- Bus operator’s cancellation or rescheduling of the bus trip
- Injuries or loss of properties acquired after the bus ticket was purchased
- Damage or loss of baggage and other personal belongings before, during, and after the bus trip
- Last minute changes regarding seating or type of bus accommodations decided by the bus operator during the trip
4.5. Bus operators changing boarding points or bus operators sending pick-up vehicles to take travelers to boarding points
4.6. Accuracy of schedules. Actual departure and arrival times may vary based on the bus operator. Schedules displayed are their set schedules the bus operator follows. Bus operators have the last say regarding bus stops, departure points, and routes to be taken.
4.7. E-Tickets that are not presented to bus operators. It is mandatory to present the E-Tickets to the bus operator, often requiring additional identification. Change of passengers, Asiawego.com tickets are non-transferable.
4.8. Booking mistakes that are not notified to support@Asiawego.com within 24 hours of booking tickets. Any delays will make it difficult for Asiawego.com to address and/or investigate. Information related to immigration and visa issues as Asiawego.com it just a booking platform.
4.9. Our maximum aggregate liability to you (and any other party that has an interest in the booking) in relation to any booking made through us (whether in contract, tort or otherwise) shall be limited solely to the value of the booking fee that has been paid for that booking. Prior to making a booking, you should ensure that you have reviewed the travel services provider's terms and conditions and that they are acceptable to you.
4.10. We have not visited all the travel services listed on the Asiawego.com Sites and we do not carry out routine checks of the Travel services. The listing of any travel services (including buses, ferries, private cars and things to do) on the Asiawego.com Sites is not and should not be taken as a specific recommendation from us or a representation that the travel services will be suitable for your purpose or that the travel services will be of any particular quality.
4.11. Save as otherwise set out in these Terms, and to the greatest extent permitted by applicable law, all representations, warranties and conditions, including those implied by statute or otherwise, are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, facilities, information and/or materials on the Asiawego.com Sites, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose. The Asiawego.com Sites are provided strictly on an "as is" basis and, in particular, we do not warrant that the information published on the Asiawego.com Sites will be error-free or that the Asiawego.com Sites will be virus or bug-free.
4.12. Nothing in these Terms shall operate to exclude or limit liability arising out of: (i) fraud or fraudulent misrepresentation, or (ii) death or personal injury.
5. Credit and Debit Card SecurityWe make reasonable efforts to ensure that all credit card and debit card transactions carried out via the Asiawego.com Sites are secure. HOWEVER, if unauthorized charges appear on your credit card or debit card statement for any card used on the Asiawego.com Sites at any time during or after you make your booking, conduct your transaction or disclose your card details on the Asiawego.com Sites, Asiawego.com shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, save where such unauthorized charges appear as a direct result of our negligence and subject to any statutory rights which you may have.
6. Intellectual Property Rights and Web-links
The information, content, software, graphics, text, sounds, images, buttons, trademarks, service marks, trade names and logos ("Materials") contained in the Asiawego.com Sites are protected by copyright, trademarks, database rights, and any other intellectual property rights. The parties hereby agree that we or our licensors (as the case may be) retain all right, title, interest and intellectual property rights in and to the Materials. We grant you a limited, revocable, non-transferable, non-sublicense able, license to use the Asiawego.com Sites for your personal non-commercial purposes to access the Asiawego.com Sites and make bookings in accordance with these Terms (the "Limited License"). Save in respect of exercising your Limited License, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Materials. Other than the Limited License, nothing in these Terms shall be construed as transferring or granting (by implication or otherwise) to you any license or right in or to the Materials.
6.1. The Asiawego.com Sites may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents. The inclusion of hyperlinks on the Asiawego.com Sites to such other websites does not imply any endorsement of the material on such websites or any association with their operators.
6.2. The Asiawego.com Sites are made available for personal use. You may not copy, monitor, screen-scrape, spider, and deep-link or reproduce any content, information or software displayed on the Asiawego.com Sites for any commercial or competitive purpose.
7. User-Generated Content
7.1. Certain parts of the Asiawego.com Sites may allow you or third parties to post content, reviews, messages, photos, materials or other items (these being "User Generated Content Features"). You are solely responsible for your use of such User Generated Content Features and use them at your own risk. By using any User Generated Content Features, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Asiawego.com Sites any of the following:
7.2. Any message, data, information, text, music, sound, photos, graphics, code or other material ("Content") that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, offensive, harassing, threatening, abusive, inflammatory, fraudulent, invasive of privacy or publicity rights or otherwise objectionable or inappropriate;
7.3. Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity. Content that may infringe a third party's privacy or data protection rights. Viruses, corrupted data or other harmful, disruptive or destructive files; or Content that, in our sole judgment, is objectionable or which restricts or inhibits any other person from using or enjoying the Asiawego.com Sites, or which may expose us or our users to any harm or liability of any type.
7.4. We accept no responsibility and are not liable for any Content of any kind that is posted, stored or uploaded by you or any third party on the Asiawego.com Sites, or for any loss or damage caused as a result thereof. As a provider of interactive services, we are not liable for any statements, representations or Content provided by users of the User Generated Content Features or other public forum. Although we have no obligation to screen, edit or monitor any of the Content posted to or distributed through the User Generated Content Features, we reserve the right, and have absolute discretion, to remove, screen or edit without notice any Content posted or stored on the Asiawego.com Sites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any Content you post or store on the Asiawego.com Sites at your sole cost and expense.
7.5. Any use of the User Generated Content Features or other portions of the Asiawego.com Sites otherwise than in accordance with these Terms may result in, among other things, termination or suspension of your access to the User Generated Content Features and/or the Asiawego.com Sites. In order to comply with an order of a court of competent jurisdiction or to protect our systems or users of the Asiawego.com Sites, we may process and disclose any information held by us in relation to a user of the Asiawego.com sites who posts or uploads inappropriate or objectionable Content including, without limitation, their name, email address, IP address, usage history, and posted Content.
By posting or distributing Content to or through the Asiawego.com Sites, unless we indicate otherwise, you:
(a) grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Content throughout the world in any media whatsoever;
(b) represent and warrant that the Content that you post or otherwise distribute (i) complies with these Terms; (ii) is accurate and not misleading; and (iii) shall not expose us to any civil or criminal liability or otherwise materially adversely affect our business or reputation.
You may be asked to review the travel services that you have received. We appreciate all feedback, but please note that the travel services provider in question will have access to your review so that they can act on your feedback and make any necessary improvements. The travel services providers will have your contact details and may contact you to ask further questions about your experiences in order to help them to make further improvements.
9.1. These Terms are drafted in the English language. Our failure to enforce at any time or for any period any one or more of the Terms shall not be construed as a waiver of them or the rights attaching to any of them.
9.2. The Terms constitute the entire agreement between you and Asiawego.com in relation to the subject matter of these Terms and supersedes any previous agreements or representations between the parties relating to the subject matter of this Agreement.
9.3. We reserve the right to change these Terms as well as the contents of the Asiawego.com Sites for any reason and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate booking or purchase using the Asiawego.com Sites. You should check these Terms for any changes each time you access the Asiawego.com Sites.
9.4. These Terms and your use of the Asiawego.com Sites are governed by the laws of Country which we created. You hereby consent to the exclusive jurisdiction of the Country courts in all disputes arising out of or relating to the use of the Asiawego.com Sites each time you access the Asiawego.com Sites. Use of the Asiawego.com Sites is not authorized in any jurisdiction that does not give effect to all provisions of these Terms including, without limitation, this clause.
9.5. Our performance of these Terms is subject to existing laws and legal process and nothing contained in this agreement is in derogation of our right to comply with law enforcement requests or requirements relating to your use of the Asiawego.com Sites or information provided to or gathered by us with respect to such use.
9.6. If any part of these Terms is determined to be invalid or unenforceable, then the invalid or unenforceable provision shall be deemed to be superseded by any such valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.
9.7. Although we cannot monitor the conduct of our user’s offsite, it shall be a breach of these Terms to use any information obtained from the Asiawego.com Sites in order to harass, abuse or harm other persons, or in order to contact, advertise to, solicit or sell to any user or person without their prior express consent.
9.8. While our terms require that travel services providers display prices which are inclusive of all value-added and other additional taxes, the price displayed is ultimately the responsibility of the travel services provider rather than ours. You acknowledge that we shall not have liability to you in respect of any attempt by travel services provider to levy additional value added or other taxes on you at the point of payment as a supplement to the price displayed and your sole recourse in this regard will be against the travel services provider.